Context

Your customer isn't available when the vehicle arrives. You want to know what happens and what to tell them.

Answer

When the vehicle arrives, there's a short window for your customer to come out and retrieve their order, and they're reminded while it waits.

If your customer doesn't make it within that window:

• Where it's safe and permitted, the order may be left at their door so they still receive it.

• Otherwise, the delivery can't be completed. In that case your customer should contact you to arrange a refund or a new order, since you own the order (see Where order issues go).