Context

A specific delivery has gone wrong — the vehicle didn't arrive, it's badly delayed, or the delivery failed — and you need Autolane to look into it.

Answer

Report delivery problems through your Slack Connect channel (or email support@goautolane.com if it's not time-sensitive). To help us resolve it quickly, include:

• The delivery or order ID

• The location it was dispatched from

• What happened and roughly when

Autolane will investigate the delivery — the vehicle, its route, and its status — and follow up with you.

Important — this is for delivery (transport) issues, not order issues. If the problem is with the order itself — a wrong item, a missing item, or a refund request — that's handled by you, since you own the order and the customer relationship. Autolane handles getting the order delivered, not the contents of the order. See Where order issues go for the full boundary.