Context

You want to see what's happening with your deliveries in real time, and review the ones that are already complete.

Answer

Your Autolane dashboard is where you follow every delivery from the moment it's dispatched to the moment your customer has their order.

Active deliveries The dashboard shows your in-progress deliveries in real time. For each one you can see its current status and follow the vehicle on a live map as it makes its way to your customer. The estimated arrival time updates automatically based on the order's ready time and current traffic, so what you see matches what your customer sees on their tracking link.

Delivery statuses Each delivery moves through a simple set of statuses:

1. Pending — the order has been received but isn't ready for delivery yet.

2. Ready — the order is ready, and a vehicle is being assigned.

3. En route — the vehicle is on its way to your customer.

4. Arrived — the vehicle is at the location, waiting for your customer to retrieve their order.

5. Delivered — your customer has retrieved their order. The delivery is complete.

6. Canceled — the order was canceled before the vehicle was dispatched.

7. Delivery failed — the delivery couldn't be completed. This is rare. Any refund or reorder for the customer is handled by you, since you own the order — see Where order issues go.

Delivery history Completed deliveries move to your history, where you can review past deliveries and their outcomes.