Context

You're a retailer looking at Direct Delivery and want to understand what it is and what it does for your business.

Answer

Direct Delivery is autonomous last-mile delivery for your customers. When an order is ready, Autolane dispatches an autonomous vehicle to deliver it.

It's built to sit inside the operation you already run, not replace it:

1. You keep your systems. Your order management, point of sale, and fulfillment stay exactly as they are. Autolane handles only the last mile — getting a ready order to your customer.

2. It works through your existing delivery stack. Autolane plugs in behind your delivery orchestration platform (the same way other carriers do), so adding autonomous delivery doesn't mean a new system for your team to learn.

3. Your customer gets a self-serve handoff. When the vehicle arrives, your customer retrieves their order themselves using a secure one-time link — no delivery person, no waiting on a doorstep handoff.

What you get

• A new fulfillment channel that runs autonomously

• Lower last-mile cost compared with traditional courier delivery

• An organized, predictable delivery experience for your customers

• Real-time visibility into every active delivery from your Autolane dashboard

Autolane manages the vehicles and the delivery operation end to end.